Refund Policy

Refund Policy – TruGard Pest Management

At TruGard Pest Management, we are committed to providing high-quality pest control services with a focus on customer satisfaction. If you’re not completely satisfied with your service, please review the terms of our refund policy below.

Satisfaction Guarantee

We stand behind our work. If pests return between scheduled treatments, we will return at no additional cost to re-treat the affected areas. If you’re still not satisfied after a re-treatment, you may be eligible for a refund.

Eligibility for Refunds

Refunds may be issued under the following conditions:

Initial Service Guarantee: If you cancel service within 7 days of the initial treatment due to dissatisfaction, and allow us a chance to re-treat, you may request a full or partial refund of the initial service fee.
Recurring Services: If a scheduled service was missed or not performed as promised, and we are unable to correct the issue within 7 days, a refund for that service visit may be issued.
Prepaid Plans: Refunds for prepaid services (monthly, Bi-monthly, quarterly, or annual plans) will be prorated based on the number of completed treatments, minus any discounts or promotional offers applied.

Non-Refundable Situations

We do not offer refunds in the following cases:

Pests returning due to conditions outside of our control (e.g., sanitation issues, structural deficiencies, weather-related reinfestation).
Services where customer access was not provided at the scheduled time.
Cancellations made after the technician has performed the service.

How to Request a Refund

To request a refund, please contact our customer support team within 7 days of your service date. Include:

Your name and service address
Date of service
Reason for the refund request
Any relevant photos or documentation

Email: justin@trugardpest.com

Phone: (509)314-0934